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Thank you for visiting travelworkssolution.au TravelWorks Solution Australia (TWSA) understands that privacy is important to our customers and business contacts. At TWSA we are committed to respecting and protecting your privacy in accordance with the Australian Privacy Principles and the terms and conditions of this Privacy Policy.  By continuing to use or revisit this site you agree to this Privacy Policy. 

How we collect Personal Information 

This policy explains how we deal with your personal information. Your personal information is information or opinion from which you can be identified. We collect your personal information: 

  • From you; 
  • From third parties we represent or cooperate with when you enquire about, request or purchase their products or services; 
  • By using cookies or similar technology; 
  • From publicly accessible sources such as social media or online databases. 

What Personal Information we collect 

We collect information you directly provide us when you contact or communicate with us. When you visit this site we use cookies or similar technology to collect information automatically from your computer or mobile device you use (See next section Cookies). 

Cookies 

Cookies are data files that are placed on your computer or mobile device when you visit a website. They collect and store information about your use of the site. They enable us to recognise you when you return to our site or if you become our customer or a customer of an organisation we represent or cooperate with. The information we collect is standard data about your device and browser, your IP address and details of your site visits. 

You can control how cookies are used on your computer or device by changing your browser settings. If you block or remove cookies, this may affect your browsing experience. 

How do we use your Personal Information? 

We use your personal information: 

  • To respond to your enquiries and enable you to obtain goods or services you request from us or from other organisations we represent or cooperate with; 
  • To inform you of goods and services we can provide, or help you obtain from other organisations we represent or cooperate with; 
  • to perform and manage contracts between you and us, or between you and other organisations we represent or cooperate with; 
  • To monitor and analyse usage of this site, conduct marketing analysis and research, customer satisfaction and quality assurance and other research related to our business, or the business of other organisations we represent or cooperate with; 
  • To comply with our legal obligations and exercise our legal rights; 
  • For any other purpose for which we obtained your consent. 

Disclosing Personal Information to Others 

We do not disclose personal information to third parties, except the following: 

  • Organisations we represent or cooperate with when you enquire about, request or purchase their products or services; 
  • Service providers and professional advisors who support our business; 
  • Government or law enforcement agencies which have the legal power to obtain or access information or to whom we have reporting / disclosure obligations; 
  • other third parties with your consent. 

Overseas Transfer 

We may transfer Personal Information to organisations we represent or cooperate with or whose services we offer, in order to meet your requests for information or services or to manage contracts with you. These organisations may be located in other counties and include, but are not limited to: PC Voyage/TravelWorks Solutions in Montreal (Canada), HMA Marketing Inc. (USA); Big Five Tours and Expeditions Inc. (USA). We also transfer personal information to Google Analytics in the USA (see next section Website Links and Analytics) 

Website Links and Analytics 

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites and organisations which may differ from ours. When you go to other websites from here, we advise you to be aware and read their privacy policy. 

Our website uses Google Analytics, a service which transmits website traffic data to Google Servers in the United States. Google Analytics does not identify individual users or associate your IP address with any data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. 

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy  and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google. 

How we deal with Complaints and Information Requests 

You have the right to request access to Personal Information about you that we hold and you may ask us to correct your personal Information if you believe it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge. 

To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or to change it. 

You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond. 

Opting Out / Unsubscribing 

You will be given the opportunity to ‘opt-out’ from receiving communications from us or from third parties that send communications to you in accordance with this Privacy Policy. For example, you will be given the option to unsubscribe from newsletters, emails and other marketing and promotional material sent by us. You may ‘opt-out’ from receiving these communications by clicking on an unsubscribe link at the end of an email. 

if you receive communications claiming to be connected with us or to our services that you believe have been sent you other than in accordance with this policy, or in breach of any law, please contact the TWSA Privacy Officer (contact details are set out below). 

Changing this Policy 

We may change this Policy by uploading a revised version onto this site. The revised version will take effect when we upload it. This version is effective from 1st September, 2021. 

Contact Us 

If you have any questions about this Privacy Policy or if you wish to make a complaint about how TWSA has handled your Personal Information, please contact TWSA by writing to the Privacy Officer, by letter; 

The Privacy Officer
TravelWorks Solution Australia
PO Box 471
Cronulla NSW 2230 

or via email on hello@travelworkssolution.au